Paysend CA Limited is a money service business registered with the Financial Transactions and Reports Analysis Centre of Canada \(registration number M19598578\) and licensed with Revenue Québec \(licence number 11874\).
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If the receiving bank\/provider rejects the transfer, Paysend will immediately initiate a refund. However, the refund processing time depends very much on the payment method and the sender\'s bank.
Most people receive their refund within 1 business day.
Refunds to bank cards <\/span>If your transfer was paid with a bank card, it could take up to 3 business days to receive a refund \(for the USA and Canada it is 3-5 business days\). Please note that holidays and weekends do not count as business days.
Refunds to bank accounts <\/span>Refund timeframes for bank accounts might vary, depending on the sending country and method. Typically, it is up to 3 business days.
If you experience any issues with your refund, please send us a request via chat or help@paysend.com. In your request, please include
- The phone number you provided when you registered, including the country code; - Your first and last name; - Your email address; - The ID number of the transaction in question.
Our Customer Service team will do their best to locate and refund your money!<\/span><\/p>","created_at":"2024-08-23T12:56:34Z"},{"id":21083614316573,"section_id":21083544581021,"name":"How can I cancel a successful or processing transfer to card?","title":"How can I cancel a successful or processing transfer to card?","body":"
If your transfer to card is successful, it means that Paysend has already sent the funds to the recipient\'s bank, so Paysend is not able to cancel a successful transfer to card.
If your transfer to card is still pending, please wait until it reaches the final status. Cancellation of a processing transfer to card is not possible as well.<\/span><\/p>","created_at":"2024-08-23T12:52:57Z"},{"id":21083548932253,"section_id":21083544581021,"name":"How can I cancel a successful or processing transfer to wallets?","title":"How can I cancel a successful or processing transfer to wallets?","body":"
If you are experiencing an issue with your transfer to a wallet, please send us a request via chat or help@paysend.com and we will do our best to assist you with the issue. In your request, please include
- A detailed explanation\/reason for the transaction cancellation; - The phone number you provided during registration, including country code; - Your first and last name; - Your email address; - The ID number of the transaction in question<\/span><\/p>","created_at":"2024-08-23T12:51:51Z"},{"id":21083606061981,"section_id":21083544581021,"name":"How can I cancel a transfer to cash pickup?","title":"How can I cancel a transfer to cash pickup?","body":"
If you are experiencing an issue with your cash pickup transfer, please send us a request via chat or help@paysend.com and we will do our best to assist you with the issue. In your request, please include:
- Detailed explanation\/reason for the transaction cancellation; - The phone number you provided when you signed up, including the country code; - Your first and last name; - Your email address; - The ID number of the transaction in question<\/span><\/p>","created_at":"2024-08-23T12:53:43Z"},{"id":21083678164765,"section_id":21083544581021,"name":"How can I cancel a transfer to bank account?","title":"How can I cancel a transfer to bank account?","body":"
Please note that it is not possible to cancel transfers to EEA, US, Canadian and Australian bank accounts.
If you have made a SWIFT transfer or a transfer to a non-EEA bank account, please send us a request via chat or at help@paysend.com and we will do our best to assist you with the issue.
Please include the following in your request:
- Detailed explanation\/reason for transaction cancellation; - The phone number you provided when you registered, with country code; - Your first and last name; - Your email address; - The ID number of the transaction in question<\/span><\/p>","created_at":"2024-08-23T12:55:12Z"},{"id":21083763252637,"section_id":21083544581021,"name":"Recipient\'s bank sent money back","title":"Recipient\'s bank sent money back","body":"
Please note that sometimes the recipient\'s bank may decline and return the payment. In the event that the funds are not automatically returned, Paysend will need supporting documentation from the recipient\'s bank detailing the return.
Please ask your recipient\'s bank to provide you with an official document showing the details of the return. And the recipient\'s bank statement from the date of the transfer to the date of the return.
The document must include the account details \(sender and recipient\) and all transaction details.
Once you have received the requested documents, please contact our customer support team via online chat or at help@paysend.com stating that the funds should be returned. In your request, please include:
- The phone number you provided when you registered, including the country code; - Your first and last name; - Your email address; - The ID number of the transaction in question; - Attach proof that the funds were returned to Paysend and the recipient\'s bank statement.
Our Customer Service team will do their best to locate and return your funds!<\/span><\/p>","created_at":"2024-08-23T12:59:16Z"}]}},"login":{}};window.initialI18nStore=JSON.parse('{"en":{"translations":{"site.error.general":"Error, please try again later","ps.500.title":"Sorry, something went wrong","site.title":"Send money online globally for only £1, $2 or €1.5 | Paysend Global Transfers","ps.404.help":"Help and User Support","ps.404.error.description":"Please try again, or contact User Support, if the error keeps occurring.","ps.404.header.text":"Sorry, page not found","ps.404.chat.button":"Chat"}}}');window.initialLanguage='ae';