What's the role about

We are currently seeking two dedicated and reliable agents to join our night shift team.

This role involves working 12-hour shifts for two consecutive days, followed by two days off, providing you with a balanced work-life schedule. 

What you’ll be doing

• Key Responsibilities:

  • Online monitoring of transactions in the specialized software;
  • Making decisions regarding blocking/unblocking of accounts, making decisions regarding transactions;
  • Investigating fraudulent activities;
  • Reviewing complaints;
  • Communicating with third-party financial institutions upon investigation and prevention of fraud;
  • Detecting new fraudulent sсhemes and participation in the improvement and refinement of fraud monitoring systems.

  Required Skills/Competencies/Experiences:

  • Ideally you will have at least a year of relevant experience in Fincrime/Antifraud at a payments processor, card acquirer or bank.
  • Bachelor’s degree is preferred;
  • Working experience in fraud-monitoring or Fincrime division in banks or financial service provider is preferred
  • A basic knowledge of SQL is essential
  • Advanced English language skills