here<\/a>.
\nPaysend US LLC’s enterprise products, including the Payout API and Instant Account Payout services, are not offered to California residents or consumers.\n
\n\n* Standard data rates from your wireless service provider may apply.
\nApple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
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refunds"}],"articles":[{"id":20424892921885,"section_id":20424538768029,"name":"Setting up a passcode","title":"Setting up a passcode","body":"You will be offered to set up an additional passcode to access your Paysend account upon your first login. Simply think of a 5-digit or a 4-digit code that you can use for extra security. Don\'t worry, you can easily change the passcode if you forget it.<\/p>\n
If you have the Paysend app, you would also be able to use Face ID on iOS or Touch ID on Android when logging in.<\/p>","created_at":"2024-07-25T14:00:31Z"},{"id":20424977692317,"section_id":20424538768029,"name":"Resetting your passcode","title":"Resetting your passcode","body":"
If you forgot your Paysend passcode to access the website, follow the steps below:<\/strong><\/p>\n1. As you log in and are asked to enter your passcode, click \'Forgot your passcode?\';
2. Click \'Log in with security code\' to reset your password;
3. Enter your phone number and confirm login using an SMS code.<\/p>\n
<\/p>\n
If you use Paysend app and need to reset the passcode, do the following:<\/strong><\/p>\n1. As you log in and are asked to enter your passcode, tap on \'Forgot?\';
2. Tap on the \'Log out\' button to reset your passcode;
3. Enter your phone number and confirm login using an SMS code.<\/p>\n
You will be prompted to set up a new passcode upon successful login.<\/p>","created_at":"2024-07-25T14:01:56Z"},{"id":20425621793949,"section_id":20424538768029,"name":"How to confirm my email address?","title":"How to confirm my email address?","body":"
We\'re here to guide you through the process of confirming your email address. This step is key to ensuring a smooth experience with our services. Here\'s a simple, step-by-step guide:<\/p>\n
Check your inbox straight after signing up.<\/strong><\/p>\nRight after you register in Paysend using our app or website www.paysend.com, we\'ll send an email to the address you used during the sign-up process. This email is to confirm your registration.<\/p>\n
<\/p>\n
Didn\'t confirm your email right away? No problem!<\/strong><\/p>\nYou can confirm your email anytime by choosing one of the methods below:<\/p>\n
1. Tap the bell icon next to the ‘Confirm your email’ notification;
2. Go to your ‘Profile’, select ‘Personal info’, and press the ‘Confirm’ button under your email address.<\/p>\n
We\'ll send you another email. Open it and click the ‘Confirm email’ button.<\/p>\n
<\/p>\n
What if you didn\'t receive the email?<\/strong><\/p>\nFirst, make sure the email address you entered is correct.
Then, check your spam and promotional email folders, just in case our email ended up there.<\/p>\n
Why is confirming your email important?<\/strong><\/p>\n- Stay Informed:<\/strong> you\'ll receive updates on all your transactions.
- Stay Updated:<\/strong> we\'ll keep you posted on important updates and changes to our products.
- Get Exclusive Offers:<\/strong> confirming your email makes you eligible for receiving special perks and promo codes.<\/p>\n <\/p>\n
Need more help?<\/strong><\/p>\nIf you have questions or need help, our support team is here 24\/7. You can get in touch with us via online chat or by emailing help@paysend.com.<\/p>","created_at":"2024-07-25T14:22:34Z"},{"id":20442443533725,"section_id":20424538768029,"name":"How to edit my Paysend profile?","title":"How to edit my Paysend profile?","body":"
You can change your mobile phone number and email address in your \'Profile\':<\/strong><\/p>\n1. Go to \'Personal info’;
2. Tap on the pencil icon in the upper right corner.<\/p>\n
<\/p>\n
For holders of Paysend virtual or plastic cards and multi-currency accounts:<\/strong><\/p>\nIf your personal details have changed or were provided incorrectly, you will need to reach out to our Customer Support team via online chat or by emailing help@paysend.com. Our agents will help you update your Paysend account.<\/p>","created_at":"2024-07-26T07:18:38Z"},{"id":20442801838749,"section_id":20424538768029,"name":"How to change my phone number?","title":"How to change my phone number?","body":"
To change your phone number via the app:<\/strong><\/p>\n1. Open the Paysend app;
2. Go to \'Profile\' by clicking on the icon in the upper right corner;
3. Select \'Personal info\';
4. Click on the pencil icon in the upper right corner;
5. Enter the new phone number;
6. Confirm with the code sent via SMS.<\/p>\n
To change your phone number on the website:<\/strong><\/p>\n1. Log in to your Paysend account;
2. Go to \'Profile\';
3. Select \'Personal info\';
4. Click on the pencil icon next to your current phone number;
5. Enter your new phone number;
6. Confirm with the code sent via SMS.<\/p>\n
Ensure that your new number:<\/strong><\/p>\n- belongs to the same country as your old phone number;
- is not linked to another existing account.<\/p>\n
<\/p>\n
For holders of Paysend virtual or plastic cards and multi-currency accounts:<\/strong><\/p>\nIn order to get help with changing your phone number, contact our Customer Support team via online chat or by emailing help@paysend.com.<\/p>\n
In compliance with Paysend\'s terms of service, users can only create one account per phone number.<\/p>","created_at":"2024-07-26T07:35:30Z"},{"id":20443183046045,"section_id":20424538768029,"name":"Closing your account","title":"Closing your account","body":"
To close your account, please follow the steps below:<\/p>\n
1. Log in to your Paysend account;
2. Go to ‘Profile’;
3. Select ‘Settings’ and then ‘Security’ and tap on the three dots in the upper right corner;
4. Delete your account permanently.<\/p>\n
Please note that deleted accounts cannot be restored.<\/strong><\/p>\nIf you are unable to locate the ‘Delete account permanently’ button, please send a cancellation request via chat or to help@paysend.com. In your request, please specify the following information:<\/p>\n
- The phone number indicated in your account, with the country code;
- Your first and last name;
- Your email address;
- ID number or the precise amount of your last transfer, deposit, purchase or cash withdrawal.<\/p>","created_at":"2024-07-26T07:49:41Z"}]}},"login":{}};window.initialI18nStore=JSON.parse('{"en":{"translations":{"site.error.general":"Error, please try again later","ps.500.title":"Sorry, something went wrong","site.title":"Send money online globally for only £1, $2 or €1.5 | Paysend Global Transfers","ps.404.help":"Help and User Support","ps.404.error.description":"Please try again, or contact User Support, if the error keeps occurring.","ps.404.header.text":"Sorry, page not found","ps.404.chat.button":"Chat"}}}');window.initialLanguage='ae';