Transfers to wallets: common issues and how to resolve them

Why is my wallet transfer still processing?

Once Paysend debits the money from your account, the recipient’s wallet provider needs to accept and deliver the payment. Most transfers arrive within minutes, but sometimes the receiving provider takes longer — up to 3 business days.

Business days don’t include the sending day, weekends, or public holidays.

My transfer shows as successful, but my recipient hasn’t received the money

If your transfer is marked as successful, it means Paysend has sent the funds and they’re now with the recipient’s wallet provider. Occasionally, the provider may still be processing the funds on their side.

If the money hasn’t arrived after 3 business days, ask your recipient to contact their wallet provider directly for an update.

I sent money to the wrong wallet number

If you entered the wrong wallet number, please reach out to our Customer Support team via live chat or email as soon as possible. We’ll do everything we can to help, but if the funds have already been delivered to the wrong wallet, recovery might not be possible.

I want to cancel a transfer to a wallet

If the transfer is still processing, we may be able to stop it. Please contact our Customer Support team and explain why you’d like to cancel. We’ll then contact the wallet provider to see if the payment can be held or reversed.

Please note that wallet transfers in the Philippines cannot be cancelled once completed.