Paysend CA Limited je podnik poskytující peněžní služby registrovaný u Finančního transakčního a analytického centra Kanady \(registrační číslo M19598578\) a licencovaný u Revenue Québec \(licenční číslo 11874\).
Apple a logo Apple jsou ochranné známky společnosti Apple Inc., registrované v USA a dalších zemích. App Store je servisní značka společnosti Apple Inc., registrovaná v USA a dalších zemích.
Google Play a logo Google Play jsou ochranné známky společnosti Google LLC.","footerDescription":"Common footer","createdAt":"2022-08-02T15:50:25.246Z","updatedAt":"2024-06-18T11:51:12.543Z","publishedAt":"2022-08-22T19:28:41.630Z","isDefault":true,"rank":null,"links":[{"id":61,"isBlank":false,"name":"Blog","url":"\/blog","countryLinks":[],"subMenu":[]},{"id":88,"isBlank":null,"name":"Novinky","url":"\/news","countryLinks":[],"subMenu":[]},{"id":62,"isBlank":false,"name":"Help Centrum","url":"\/help","countryLinks":[],"subMenu":[]},{"id":63,"isBlank":false,"name":"Doporučte přítele","url":"\/bonus","countryLinks":[],"subMenu":[]},{"id":65,"isBlank":false,"name":"Pracovní příležitosti","url":"\/careers","countryLinks":[],"subMenu":[]}],"legalLinks":[{"id":91,"isBlank":null,"name":"Zásady používání souborů 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Accounts still available?","title":"Is Paysend Cards & Accounts still available?","body":"
Paysend Cards & Accounts is no longer available to customers in the UK and EEA countries who registered with Paysend on or after 8 June, 2023.
Customers who registered before 8 June are still able to access Cards & Accounts as normal. This includes using and replacing cards, if required, and using and opening multi-currency wallets.<\/span><\/p>","created_at":"2023-06-08T08:31:05Z"},{"id":5993667140381,"section_id":5265267771293,"name":"In which countries is Paysend Cards & Accounts available?","title":"In which countries is Paysend Cards & Accounts available?","body":"
Paysend Cards & Accounts is no longer available to customers in the UK and EEA countries who registered with Paysend on or after 8 June, 2023.
The following information applies only to customers who registered before 8 June, 2023.
Paysend cards and multi-currency accounts are available in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom.
Customers from Norway, Liechtenstein and Iceland can use Paysend multi-currency accounts. Unfortunately, our virtual and plastic cards are not yet available in these countries. As soon as they become available, we will publish this information on our website www.paysend.com.<\/span><\/p>","created_at":"2022-07-20T15:54:24Z"},{"id":5993736288029,"section_id":5265267771293,"name":"How does a Paysend multi-currency account work?","title":"How does a Paysend multi-currency account work?","body":"
A Paysend multi-currency account allows you to:
- Open accounts in 13 currencies \(including EUR, GBP and USD\). - Link your Paysend card to any of these currencies instantly.
You can open a free multi-currency account in a few minutes*.
If you top up your account, you will be able to: - Pay for purchases with Paysend cards. - Send money transfers to cards and bank accounts.
*Paysend Cards & Accounts is no longer available to customers in the UK and EEA countries who registered with Paysend on or after 8 June 2023.<\/span><\/p>","created_at":"2022-07-20T15:55:24Z"},{"id":5993708369693,"section_id":5265267771293,"name":"Which currencies support holding and spending money?","title":"Which currencies support holding and spending money?","body":"
You can hold up to 13 currencies in your multi-currency account: GBP, EUR, USD, CNY, CZK, PLN, DKK, HUF, NOK, SEK, CHF, RON and BGN.
However, there are a limited number of currencies you can use to top up your account: GBP, EUR, CZK and PLN. Depending on your country of registration*, you may also use your local base currency to make top-ups:<\/span><\/span><\/p>\n
<\/p>\n
\n\n
\n
\n
Country<\/span><\/strong><\/p>\n<\/td>\n
Base currency<\/span><\/strong><\/td>\n<\/tr>\n
\n
United Kingdom<\/span><\/td>\n
GBP<\/span><\/td>\n<\/tr>\n
\n
Bulgaria<\/span><\/td>\n
BGN<\/span><\/td>\n<\/tr>\n
\n
Czech Republic<\/span><\/td>\n
CZK<\/span><\/td>\n<\/tr>\n
\n
Denmark<\/span><\/td>\n
DKK<\/span><\/td>\n<\/tr>\n
\n
Hungary<\/span><\/td>\n
HUF<\/span><\/td>\n<\/tr>\n
\n
Norway<\/span><\/td>\n
NOK<\/span><\/td>\n<\/tr>\n
\n
Romania<\/span><\/td>\n
RON<\/span><\/td>\n<\/tr>\n
\n
Sweden<\/span><\/td>\n
SEK<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
<\/p>\n
For all other registration countries, the base currency is EUR. <\/span> The top-up methods will depend on the chosen top-up currency. Once you top up your account in one of the supported top-up currencies, you will be able to convert the money to any other available currency.
*The country of registration is assigned automatically, based on the phone number you used when signing up with Paysend.<\/em><\/span><\/span><\/p>","created_at":"2022-07-20T15:56:39Z"},{"id":5999816166429,"section_id":5265267771293,"name":"What fees does Paysend charge?","title":"What fees does Paysend charge?","body":"
Paysend does not charge a fee for:
<\/span>- Opening a multi-currency account. <\/span>- Topping up a multi-currency account. <\/span>- Holding money in an actively used multi-currency account. <\/span>- Exchanging money between currencies. <\/span><\/span>- Opening a virtual card. <\/span>- Using your Paysend card abroad \(except for the standard ATM charges\). <\/span>- Making transfers to other Paysend users with multi-currency accounts.
<\/span>Fees are charged for the following services:
<\/span><\/span>- Issue and delivery of a plastic Paysend card - 4.99 GBP or 5.99 EUR*, depending on your country of registration. <\/span>- Cash withdrawals over 200 GBP or 220 EUR* per month - 2% of the amount withdrawn. <\/span>- Money transfers to bank cards, bank accounts and digital wallets - standard applicable fee. <\/span><\/span>- Card payments made in a different currency than the one your Paysend card is linked to - 2% of the payment amount.
<\/span>*Or equivalent amount in your base currency.<\/span><\/span><\/em><\/p>","created_at":"2022-07-21T06:49:19Z"},{"id":21011669368477,"section_id":5265267771293,"name":"How can I add money to my Paysend account?","title":"How can I add money to my Paysend account?","body":"
We offer several methods of topping up your Paysend multi-currency account:
- From a Mastercard or Visa bank card. - Via Apple Pay or Google Pay. - From a bank account.
The available top-up methods will depend on the chosen top-up currency: GBP, EUR, CZK or PLN. Depending on your country of registration*, you might also have the option of using your local base currency to make top-ups:
<\/span>- If you registered with a UK phone number, your base currency is GBP. - If you are registered in Bulgaria, Czech Republic, Denmark, Hungary, Norway, Romania or Sweden, the base currency of your Paysend account is your local currency.<\/span> - For all other registration countries, the base currency is EUR.
*The country of registration is assigned automatically, based on the phone number you used when signing up with Paysend.<\/span><\/em><\/span><\/p>","created_at":"2024-08-20T13:49:07Z"},{"id":5999850072221,"section_id":5265267771293,"name":"Where can I see my account activity?","title":"Where can I see my account activity?","body":"
To view your account activity of a Paysend currency account:
1. Go to the ‘Accounts’ section; 2. Select a currency account you are interested in; 3. Then press ‘Account activity’.
If you want to view the history of payments made with a virtual or plastic Paysend card:
1. Go to the ‘Cards’ section; 2. Choose ‘Plastic’ or ‘Virtual’; 3. Then press ‘Card activity’.
In the ‘Accounts’ section, you can also get a PDF statement of your payments for a selected period.<\/span><\/p>\n
<\/p>","created_at":"2022-07-21T06:53:17Z"},{"id":21036227837597,"section_id":5265267771293,"name":"Where to find my account details? \(UK\)","title":"Where to find my account details? \(UK\)","body":"
Paysend Cards & Accounts is no longer available to customers in the UK and EEA countries who registered with Paysend on or after 8 June, 2023.
The following information applies only to customers who registered before 8 June, 2023.
If you have a multi-currency Paysend account registered to a UK phone number, you are eligible for getting the account details of your GBP account. To get the account details:
1. Open the Paysend app; 2. Open your ‘Profile’ and choose the ‘Personal info’ tab; 3. Make sure you entered the correct UK residential address; 4. Go to ‘Accounts’; 5. Select the GBP account; 6. Press ‘Get account details’.
Once you receive your account details, they will be displayed upon opening the GBP account page.<\/span><\/p>","created_at":"2024-08-21T13:34:45Z"},{"id":21036269271709,"section_id":5265267771293,"name":"Where to find my IBAN? \(EEA\)","title":"Where to find my IBAN? \(EEA\)","body":"
Paysend Cards & Accounts is no longer available to customers in the UK and EEA countries who register with Paysend on or after 8 June, 2023. Paysend IBANs can no longer be issued.
The following information applies only to customers who registered before 8 June, 2023, and applied for an IBAN before October 2023.
In order to view your IBAN:
1. Open the Paysend app; 2. Go to ‘Accounts’; 3. Select the EUR account; 4. Scroll down the page to see your IBAN.<\/span><\/p>","created_at":"2024-08-21T13:36:38Z"},{"id":21036310106013,"section_id":5265267771293,"name":"How to top up a multi-currency account from a bank account? \(UK\)","title":"How to top up a multi-currency account from a bank account? \(UK\)","body":"
There are several ways to top up your Paysend multi-currency account. Topping up from your bank account is one of them. Please note that account top-ups from a bank account are only available in GBP.
To top up your Paysend balance from your bank account:
1. Open the Paysend app; 2. Go to ‘Accounts’; 3. Select the GBP account; 4. Press ‘Add Money’; 5. Select ‘Easy bank transfer’ or ‘Regular bank transfer’: a. Easy bank transfer: simply follow the instructions on your bank page to confirm the deposit; b. Regular bank transfer: you will need to copy the account details and make a payment using your bank app or website manually. Once it\'s done, you need to press \'I paid\'. As soon as we receive the money, we will automatically forward it to your Paysend balance.
Usually, the deposit is instant.<\/span><\/p>","created_at":"2024-08-21T13:38:09Z"},{"id":21036338416413,"section_id":5265267771293,"name":"How to top up a multi-currency account from a bank account? \(EEA\)","title":"How to top up a multi-currency account from a bank account? \(EEA\)","body":"
There are several ways to top up your Paysend multi-currency account. Topping up from your bank account is one of them. Please note that account top-ups from a bank account are only available in EUR.
To top up your Paysend balance from your bank account:
1. Open the Paysend app; 2. Go to ‘Accounts’; 3. Select the EUR account; 4. Press ‘Add Money’; 5. Select ‘Easy bank transfer’ or ‘Regular bank transfer’: a. Easy bank transfer: simply follow the instructions on your bank page to confirm the deposit; b. Regular bank transfer: you will need to copy Paysend’s banking details and make a SEPA payment using your bank app or website manually. Once it\'s done, you need to press \'I paid\'. As soon as we receive the money, we will automatically forward it to your Paysend balance.
Usually, the deposit is instant.<\/span><\/p>","created_at":"2024-08-21T13:40:12Z"},{"id":21036443789085,"section_id":5265267771293,"name":"How to top up your multi-currency account via Apple Pay or Google Pay?","title":"How to top up your multi-currency account via Apple Pay or Google Pay?","body":"
There are several ways to top up your Paysend multi-currency account. Apple Pay and Google Pay are two of them. Please note that account top-ups are available only in GBP, EUR, CZK and PLN*.
To top up your Paysend balance via Apple Pay:
1. Open the Paysend app; 2. Go to ‘Accounts’; 3. Select a currency account; 4. Press ‘Add Money’ and choose ‘Apple Pay’; 5. Enter the top-up amount and press ‘Apple Pay’; 6. Choose any of the bank cards linked to Apple Pay; 7. Confirm the payment.
To top up your Paysend balance via Google Pay:
1. Open the Paysend app; 2. Go to ‘Accounts’; 3. Select a currency account; 4. Press ‘Add Money’ and choose ‘Google Pay’; 5. Enter the top-up amount and press \'Pay with Google Pay\'; 6. Choose any of the bank cards linked to Google Pay and press \'Continue\'; 7. Confirm the payment.
*If you are registered in Bulgaria, Czech Republic, Denmark, Hungary, Norway, Romania or Sweden, you may also use your local currency to make top-ups.<\/span><\/em><\/span><\/p>","created_at":"2024-08-21T13:42:06Z"},{"id":21036468926237,"section_id":5265267771293,"name":"Why has my top-up failed?","title":"Why has my top-up failed?","body":"
If you were unable to top up your Paysend multi-currency account, please make sure that:
- You input the correct card details or correct Paysend account details. - You have not exceeded your bank card or account limits and your Paysend top-up limit. - You have enough funds on your bank card or account to top-up your Paysend balance. - Your bank is not declining the payment attempts.
If your bank rejected the deposit attempt, we recommend that you contact your bank to clarify the reason for the rejection to fix the issue.
In case you are still encountering difficulties topping up, please contact us via online chat or by emailing help@paysend.com.<\/span><\/p>","created_at":"2024-08-21T13:43:32Z"}]}},"login":{}};window.initialI18nStore=JSON.parse('{"cs":{"translations":{"ps.404.help":"Nápověda a uživatelská podpora","ps.404.error.description":"Pokud znovu dojde k chybě, zkuste to znovu nebo kontaktujte uživatelskou podporu.","ps.404.header.text":"Je nám líto, stránka nebyla nalezena","ps.500.title":"Promiň, něco se pokazilo"}},"en":{"translations":{"site.error.general":"Error, please try again later","ps.500.title":"Sorry, something went wrong","site.title":"Send money online globally for only £1, $2 or €1.5 | Paysend Global Transfers","ps.404.help":"Help and User Support","ps.404.error.description":"Please try again, or contact User Support, if the error keeps occurring.","ps.404.header.text":"Sorry, page not found","ps.404.chat.button":"Chat"}}}');window.initialLanguage='cs';