I didn't receive the product or service I paid for

If you ordered something online using your Paysend card, the delivery date has passed, and you still haven’t received your goods or services, contact the merchant to find out the reason and request a refund, and give them a few days to respond.

In case the merchant doesn’t reply or refuses to issue a refund or otherwise resolve the problem, contact our Customer Support team. Make sure to share the following details:

• the description of the goods or services you bought
• the store or platform where you bought it
• the date the product or service was supposed to be delivered
• payment receipt, invoice, order confirmation from the merchant (if available)
• your communication with the merchant — even if it's just your unanswered message to them.