How to protect myself from a scam?

There are different types of scams: phishing, scam calls, social media scams, etc. Everybody can be a potential victim; it’s important to stay vigilant and cautious when it comes to dealing with money transfers to third parties.

What you can do to protect yourself:

• Do not make any hasty decisions even when you are urged to provide information or click on a link.
• Ask some of your friends or family members to take a look at the potentially fraudulent email or message.
• Only send your funds to individuals and businesses you know and trust.
• Check the message and the sender’s email address for typos or mismatches (e.g., if you get an email from [email protected]—it’s a scam).
• Avoid opening any links—contact the sender through a verified phone number or their official website to confirm first.
• Do not allow any sort of remote access connection and do not download any "special software" for "troubleshooting".
• Never enter your bank or card details on untrustworthy websites.
• Avoid providing your sensitive information over email unless you’re 100% sure you’re talking to an official company representative.

If you need to reach Paysend, you can use our online chat or email us at [email protected], which are secure ways to contact our Сustomer Support.

If you have fallen victim to a scam:

• Stop any communication with the fraudster immediately.
• Contact the relevant authorities and report the incident.
• If your card or other financial information was compromised, seek assistance from your bank or financial institution.
• Reach out to our Customer Support team via online chat or by emailing [email protected].