'Failed' status

Your transfer couldn't be delivered due to the following reasons:

• The recipient's bank declined the transfer.
• The receiving limit was exceeded.
• A technical issue prevented delivery.

✅ What you can do:

You can try sending a transfer again, making sure the recipient is able to receive transfers. Alternatively, try a different delivery method.

We have already made a refund, and you should see the money in a few minutes. However, in rare cases, a refund can take up to 3 business days.

💼 What is a business day?

Business days are the days when banks are open for work, usually from Monday to Friday.

Weekends and public holidays don't count as business days.