As we continue to expand our presence in Belgrade we are looking for a good fraud operator to work locally in Serbia to supplement the global team. As Paysend grows, we will look to build out the team further to support the business. 

Key Responsibilities:

• Online monitoring of transactions in the specialised software;
• Making decisions regarding blocking/unblocking of accounts, making decisions regarding transactions;
• Investigating fraudulent activities;
• Reviewing complaints;
• Communicating with third-party financial institutions upon investigation and prevention of fraud;
• Detecting new fraudulent sсhemes, participation in the improvement and refinement of fraud monitoring systems.

Required Skills/Competencies/Experiences:

• Ideally you will have at least a year of relevant experience in Fincrime/Antifraud at a payments processor, card acquirer or bank.
• Experience with friendly fraud
• Bachelor’s degree is preferred;
• Working experience in fraud-monitoring or fincrime division in banks or financial service provider is preferred
• Different payment methods knowledge (ACH, EMT)
• A working knowledge of SQL
• Advanced English langauge skills