I see unauthorised payments made from my Paysend card

If you notice a transaction on your Paysend card that you did not make, we recommend immediately freezing your card to prevent further charges.

To freeze your card:

1. Open the Paysend app.
2. Tap 'Cards'.
3. Choose a card.
4. Tap 'Freeze temporarily'.

After that, contact our Customer Support team as soon as possible and let us know what happened. We will advise you on the next steps.