I was charged the wrong amount

If you made a purchase with your Paysend card and believe you were charged more than you should have been, you can start sorting it out with a few simple steps:

1. Collect receipts or invoices showing the correct amount that should have been charged.
2. Try contacting the merchant first to request a refund for the overcharged amount.
3. If the issue was not resolved with the merchant — contact our Customer Support team.