If you spot unusual payment activity or find discrepancies in your transaction history, immediate action is essential.<\/p>\n
Reach out to us directly for swift support:<\/strong><\/p>\n - Email Us:<\/strong> for detailed assistance, email our Customer Support at cs@paysend.com. Please include all the relevant details, such as the date and amount of the transaction\(s\) and a brief description of the issue. Your security is our top priority. Whether it’s through email or online chat, we\'re here to help safeguard your account and address any concerns with the urgency they require.<\/p>","created_at":"2024-07-26T07:39:00Z"},{"id":20443018256157,"section_id":20424591964189,"name":"How to protect myself from a scam?","title":"How to protect myself from a scam?","body":" There are different types of scams: phishing, scam calls, social media scams, etc. Everybody can be a potential victim; it’s important to stay vigilant and cautious when it comes to dealing with money transfers to third parties.<\/p>\n <\/p>\n What you can do to protect yourself:<\/strong><\/p>\n - Do not make any hasty decisions even when you are urged to provide information or click on a link.<\/p>\n - Ask some of your friends or family members to take a look at the potentially fraudulent email or message.<\/p>\n - Only send your funds to individuals and businesses you know and trust.<\/p>\n - Check the message and the sender’s email address for typos or mismatches \(e.g., if you get an email from “paysend@yahoo.com”—it’s a scam\).<\/p>\n - Avoid opening any links—contact the sender through a verified phone number or their official website to confirm first.<\/p>\n - Do not allow any sort of remote access connection and do not download any \"special software\" for \"troubleshooting\".<\/p>\n - Never enter your bank or card details on untrustworthy websites.<\/p>\n - Avoid providing your sensitive information over email unless you’re 100% sure you’re talking to an official company representative.<\/p>\n <\/p>\n If you need to reach Paysend, you can use our online chat or email us at help@paysend.com, which are secure ways to contact our Сustomer Support.<\/strong><\/p>\n <\/p>\n If you’ve fallen victim to a scam:<\/strong><\/p>\n - Stop any communication with the fraudster immediately. If you notice a payment on your Paysend card that you didn’t authorize, it’s essential to take action promptly. Here’s what you can do:<\/p>\n Freeze Your Card:<\/strong><\/p>\n 1. Open the Paysend app; <\/p>\n Contact Customer Support:<\/strong><\/p>\n - For detailed assistance, email our Customer Support at cs@paysend.com. Please include all the relevant details, such as the payment ID\(s\) and a brief description of the issue.
- Online Chat:<\/strong> for urgent help, our chat is available from your Paysend profile in our mobile app or on our website www.paysend.com.<\/p>\n
- Contact the relevant authorities and report the incident.
- If your card or other financial information was compromised, seek assistance from your bank or financial institution.
- Reach out to our Customer Support team via online chat or by emailing help@paysend.com.<\/p>","created_at":"2024-07-26T07:43:02Z"},{"id":20443118161565,"section_id":20424591964189,"name":"How to freeze a Paysend card?","title":"How to freeze a Paysend card?","body":"
2. Tap \'Cards\';
3. Select ‘Plastic’ or \'Virtual\';
4. Tap \'Freeze temporarily\'.<\/p>\n
- You can also reach out to us via online chat available from your Paysend profile in our mobile app or on our website www.paysend.com.<\/p>","created_at":"2024-07-26T07:46:34Z"}]}},"login":{}};window.initialI18nStore=JSON.parse('{"en":{"translations":{"site.error.general":"Error, please try again later","ps.500.title":"Sorry, something went wrong","site.title":"Send money online globally for only £1, $2 or €1.5 | Paysend Global Transfers","ps.404.help":"Help and User Support","ps.404.error.description":"Please try again, or contact User Support, if the error keeps occurring.","ps.404.header.text":"Sorry, page not found","ps.404.chat.button":"Chat"}}}');window.initialLanguage='en';Handling Fraud and Scams