What's the role about

At Paysend we know just how crucial it is to provide customers with the best possible assistance in using our service. We are looking for the candidates to join our team in helping to create the most innovative customer oriented fintech platform.

What you’ll be doing

• Processing written based queries
• Making evidence-based decisions regarding blocking/unblocking of accounts and decisions regarding transactions;
• Handling of customers’ requests and complaints
• Communicating with other company's departments in order to resolve customers' requests;
• Reviewing complaints within industry timelines and best practices.

What you’ll need to be successful in the role

• Analytical mindset and logical thinkers, do well in this role
• Advanced English level, articulate communication and tone of voice are imperative,
• Working experience in fraud-monitoring or fincrime division in banks or financial service provider is strongly preferred;
• Client oriented and friendly attitude
• Excellent communication skills

Skills and competencies that will be beneficial for this role

• SQL skills - ability to run request level queries;
• Basic knowledge of Intrusion Preventions Systems (IPS) inc. terms and technologies of Mastercard, VISA.