Why has my top-up failed?

Here are some of the most common reasons why your top-up has failed:
  • You’ve had insufficient funds in your bank account.
  • You’ve input incorrect card details.
  • You’ve tried to use an expired card.
  • You’ve failed the 3D Secure authorisation.
  • Your bank has declined the payment.
  • You’ve reached your top-up limit.
Please contact our Support Team if you experience any top-up issues.
Talk to our team

Global Account Support team is happy to answer any questions you may have.