Why has my top-up failed?

Here are some of the most common reasons why your top-up has failed:

• You’ve had insufficient funds in your bank account.
• You’ve input incorrect card details.
• You’ve tried to use an expired card.
• You’ve failed the 3D Secure authorisation.
• Your bank has declined the payment.
• You’ve reached your top-up limit.

Please contact our Support Team if you experience any top-up issues.