Payments

• What are the card payment limits?

• Where can I make payments?

• Are there any fees for card payments?

• Will I be charged for using the card abroad?

• Which currency balance will be deducted for spending?

• Why has my card payment failed?

• What is a pending card payment?

• What is an offline card payment?

• I don’t recognise a card payment / cash withdrawal. What should I do?

• I’ve been charged for the incorrect amount. What should I do?

• I’ve been charged twice for the same payment. What should I do?

• The ATM didn’t give me my money. What should I do?

• How can I receive a refund for something I bought?

Global Account Support team is happy to answer any questions you may have.