How can I cancel a successful or processing transfer to a wallet?

If you are experiencing an issue with your transfer to a wallet, please send us a request via chat or [email protected] and we will do our best to assist you with the issue. In your request, please include the following:

• a detailed explanation/reason for the transfer cancellation
• the phone number you provided during registration, including country code
• your first and last name
• your email address
• the ID number of the transfer in question.