The Cost of a Bad Hire: The Importance of Strong Values (Cultural Principles) in the Interview Process
Hiring the wrong employee can be a costly mistake for any company. Not only does it result in decreased productivity and morale, but it can also lead to increased turnover, missed opportunities, and damage to the company's reputation. The cost of a bad hire can be staggering, and it is crucial for organisations to take steps to minimize this risk.
Here at Paysend, we made a conscious effort to ensure that not only did we embed our Paysend 7 Cultural Principles (see below) into the business but to integrate them into the evaluation process when candidates are interviewing for roles within the organisation.
Having worked within the Recruitment / Talent Acquisition field for a number of years, I've witnessed on numerous occasions when Hiring Managers have introduced candidates to the recruitment team and put pressure on individuals to push them through the process (“I worked with them previously and they were a great person”, “They will bring loads of business to our company” etc). Here at Paysend, every candidate introduced is evaluated by the Talent Acquisition team against our 7 Cultural Principles prior to moving the candidate to the next stage of the process, ensuring that the next Paysender is exactly that - A true Paysender. The key - We're not afraid to push back if the candidate doesn't demonstrate the right Paysend principles.
We have been keen to have this process in place to make sure that these individuals who are in the interview process and potentially joining Paysend have demonstrated positive attributes against our principles, so that everyone internally are aligned and set up for success within the business.
Finally, it is important to consider the long-term impact of hiring a candidate who does not align with the company's values. While a candidate may seem like a good fit based on their experience and qualifications, if their values are not aligned with the company's values, the potential for conflict and disengagement is high.
Ultimately, the cost of a bad hire can be significant and is something that all organisations should strive to avoid. By focusing on values during the interview process, organisations can reduce the risk of hiring the wrong employee and increase the likelihood of hiring someone who will be a positive and productive member of the team. Strong values create a positive work environment, increase employee engagement, and drive success for the company.
If you'd like to see more about our Culture and the way we work please visit: https://paysend.com/en-gb/culture and follow us on our LinkedIN page for more updates and information.
Article by Mark Rossiter-Smith, Head of Talent Acquisition at Paysend
Latest Posts
If you’re living gluten-free — whether due to coeliac disease, gluten intolerance or simply personal choice — Mexican food might just be your new best friend. Gluten-free Mexican food includes traditional dishes made with corn-based ingredients like corn tortillas (not flour ones), tamales, rice, beans, grilled meats, fresh salsas, guacamole and slow-cooked stews. When made with care and authentic ingredients, many Mexican dishes are naturally gluten-free and packed with bold, vibrant flavour.
Indian food is loved around the world for its bold spices, comforting curries and rich textures. But if you're dairy intolerant or lactose sensitive, some traditional dishes can feel off-limits — especially when ingredients like ghee, cream, yoghurt and paneer take centre stage. Thankfully, dairy-free Indian food is not only possible — it’s delicious. Many popular dishes like chana masala, aloo gobi, dal tadka, vegetable biryani and roti are naturally dairy-free or can easily be adapted. With a few smart swaps, you can enjoy all the flavour of Indian cuisine without the dairy.
If you move away from home, it’s often the little things that stay with you — the comforting smell of spices in a warm kitchen, or the first bite of a dish that reminds you of family and celebration. Food has a way of connecting us to where we come from, even when we’re far away.
For many people living abroad, staying connected means more than just a phone call — it’s the small rituals that bring comfort, like cooking a familiar meal or helping out back home when you can. Whether it’s a recipe passed down through generations or a quick money transfer to support family, those gestures keep us close.