📩 I don't receive an SMS for logging in or signing up

If you're having trouble receiving your one-time passcode (OTP), try the steps below to get things back on track:

✅ Check your mobile connection

Make sure your phone has good signal and there are no issues with your mobile service provider.

🚫 Disable SMS blocking

Check if your phone has any SMS-blocking features or apps enabled that could be preventing incoming messages

📵 Avoid virtual (VOIP) numbers

VOIP or virtual numbers (like Google Voice) may not receive Paysend OTPs. Use a regular mobile number instead.

🔁 Still no code? Here's what to do next:

• Wait and resend: Wait at least 45 seconds, then tap: Didn’t get the code? → Resend code.

• Toggle airplane mode: Turn airplane mode on and off to reset your connection, or simply restart your device.

• Travelling abroad?
  If you're outside your home country, your mobile provider may block or delay messages. Contact them to confirm your SMS roaming is active. Keep in mind that roaming charges may apply.

• Contact Support: Press Get help in the chat to contact our Customer Support. For faster help, briefly explain the situation and leave your phone number with the country code.