Common Paysend FAQs
Need help deciding whether to send money abroad with Paysend? Then read on! We’ve put together a few of the most common FAQs to help you decide whether we’re the right money transfer service for you…
How much does it cost to send money with Paysend?
It costs just £1 or €1.5 to send money abroad with Paysend, no matter how much you want to transfer. This means that if you want to send £50 or £500 from the UK to India, it will cost you only 1 GBP either way.
Is Paysend safe?
Keeping you and your money safe is our top priority, and we do everything we can to keep your card details, personal information and transaction history as safe as possible. We have a dedicated in-house security team who work hard to keep all transactions safe.
Paysend uses industry-wide 3D-Secure protection, our own anti-fraud measures, and card verification technology to keep you safe at all times.
When will my money arrive?
Paysend money transfers are fast. We send your money to your recipient’s bank immediately, and 90% of our transfers arrive in 15 seconds or less.
Some transfers can take up to 3 days, but that’s because your recipient’s bank might not be as fast as us at processing payments!
Where can I send my money?
With Paysend, you can send money to 100+ countries worldwide. You can check out our receiving countries on our homepage.
Is Paysend trustworthy?
Paysend is trusted by more than 3.3 million people globally to deliver their money to their loved ones abroad. We have 20,000 reviews on Trustpilot, with 89% of customers giving us 5 stars. You can check out what some of our customers have said about us here.
How can I sign up with Paysend?
Getting started with Paysend is really easy. It takes just minutes to sign up, and you’ll have to give us a few details like your full name, phone number, address, date of birth and valid email address.
You can get started by downloading the Paysend app on the App Store or Google Play and following the in-app instructions, or by clicking the ‘Sign Up’ button on our homepage.
How do I send money with Paysend?
After you’ve completed your registration, simply head to the Paysend app or web platform, log into your account and press ‘Send money’.
You will then be able to enter payment details for yourself and your recipient, and send money abroad.
I need some help. What should I do?
For more FAQs and to speak to one of our friendly Support team, head to our Help Centre.
Latest Posts
Sending money abroad should feel simple, but if your international transfer is delayed or not received, it’s natural to wonder what went wrong.
International money transfers can be delayed, held, or returned for several reasons, most commonly due to compliance checks, missing information, processing cut-off times, or intermediary bank reviews. Industry reporting suggests that while the majority of transfers complete successfully, a small but meaningful share requires manual handling or additional processing, which can cause delays.
It’s important to understand that international money transfers involve multiple institutions, compliance checks, and settlement systems. Because of this, delays or exceptions are not unusual and are typically linked to process or regulatory requirements rather than technical failures or user mistakes.
With that in mind, this guide explains why international transfers may not be received as expected, how often this happens and what you can realistically do next.
Following the earthquakes that struck Venezuela on 24 June 2026, Paysend is waiving its transfer fee on money sent to Venezuela for two weeks, from 25 June to July 9 2026, so you can support family and friends without paying a fee. Exchange rates apply as normal, and you'll always see the full cost before you send.
