To collect the cash, you must present a valid, government-issued photo ID. This rule helps keep transfers secure and your data protected.

If your ID has expired, you’ll need to use another accepted form of identification – for example, a passport or driving license. You can find the full list of accepted documents in the dedicated article.

Please note: For security reasons, our Customer Support team can only assist senders. If you cannot collect the funds, please ask your sender to contact us directly for help.