If there is a mistake in the recipients card, account, wallet number or other financial information, we understand how frustrating that can be.

You can cancel your money transfer within 30 minutes of sending it – as long as the funds haven’t already been picked up or deposited into your recipient’s account:

1. Log in to your Paysend account and select the relevant transfer.
2. Tap ‘Cancel transfer’ and confirm by pressing ‘Cancel and refund’.

Once canceled, your refund will be processed within 3 business days.

Unfortunately, if the transfer is already completed or more than 30 minutes passed, it can't be canceled.