You can cancel your money transfer within 30 minutes of sending it – as long as the funds haven’t already been deposited into your recipient’s account.
- Log in to your Paysend account and select the relevant transfer.
- Tap ‘Cancel transfer’ and confirm by pressing ‘Cancel and refund’.
Once canceled, your refund will be processed within 3 business days.
If your transfer was made to the United Kingdom or the European Economic Area (EEA), it is not possible to cancel it past the 30-minute window.
Once a transfer has been sent to one of these destinations, the funds are already being processed by the recipient’s bank and can’t be reversed.
If you’ve made a bank transfer to another country, please contact us for help. You can reach our team via chat in the app or by email at [email protected]. When contacting us, please include:
- a short explanation of why you’d like to cancel the transfer
- your mobile phone number, including the country code
- your full name
- the amount and date of your latest transfer.
Once we receive your details, we’ll check the status of your transfer and let you know if cancellation is possible.