If your transfer to a card has already been completed successfully, it means the funds have been sent to the recipient’s bank. Once that happens, Paysend can’t cancel the transfer, as the money is already being processed by the recipient’s financial institution.
If your transfer is still showing as processing, you can cancel your money transfer within 30 minutes of sending it:
- Log in to your Paysend account and select the relevant transfer.
- Tap ‘Cancel transfer’ and confirm by pressing ‘Cancel and refund’.
Once canceled, your refund will be processed within 3 business days.
In case your transfer is being processed for longer than 30 minutes, please wait for it to reach its final status. Unfortunately, it’s not possible to cancel a card transfer while it’s being processed, as the funds are already moving through the banking system.
Need more help?
If you believe there’s been an error or you need help with a recent transaction, please contact our Customer Support team via chat or email at [email protected], and we’ll do our best to assist you.