Where can I find the unique code for picking up the transfer?

Simply select the relevant transfer in the transfer history and tap 'Notify your recipient' to see the pickup code.

Note: The code is typically generated within 1 business day.

I can't find the unique code after 1 business day

If the 'Notify your recipient' button doesn't show the code after 1 business day, please reach out to our Customer Support team, and we will provide you with a unique code to share with your recipient.

Recipient says the transfer can't be found

Sometimes, even after the transfer is successfully sent from Paysend, the receiving pickup location may not yet see it due to processing delays. Please reach out to us, and we will clarify the status of that transfer for you.

I made a mistake in the recipient's name

Transfers with minor spelling errors may still be accepted at some pickup locations. However, larger errors may need correction. Our Customer Support team is here to help you resolve this issue.

Can I cancel and get a refund?

Yes, if the funds haven't been picked up yet. Please don't share the secret code with your recipient and reach out to our Customer Support as soon as possible, and we will do our best to help you out.