Latin America Payments Network & Partnerships Business Operations Manager
Latin America

What's the role about

We're looking for someone with deep market knowledge of the Latin American and Caribbean payments space. The mission of this role is to penetrate the LatAm market and build a network of top players across the continent to provide the best service in terms of coverage and channels for Paysend customers. It would be your responsibility to identify and onboard key players / the best payout partners in the region, launching new partners in the top receiving countries in Latin America.

What you’ll be doing:

Conducting market research, identifying key players/best partners for Paysend in the region.

Managing the partner full cycle: negotiating commercials (fees and FX), onboarding (conducting partner due diligence, legal paperwork, and technical go live).

Monitoring, reviewing and resolving Paysend partner business operation related issues and requests daily.

Coordinating and working closely with Paysend Global technology and support team for timely resolution of Paysend partners and end user transaction related matters. 

Preparing daily Transaction status analysis report for each partner in the region to know the overall success ratio and to minimize failures going forward.

Preparing weekly Business analysis report to identify key performing corridors and growth for the Business Head.

Developing, introducing, and implementing processes and procedures regarding Paysend partner operational processes in line with Company requirements.

Overall responsibility for the delivery of Regional Operations driven projects, as well as the Operations work streams within broader business projects.

Effective day-to-day management of Partner Business Operations in the region aligned with Paysend internal teams to ensure cohesive delivery of services.

Working with internal stakeholders to deliver new and enhanced products and services within the operations function.

Have responsibility for ensuring all regulatory, legislative, and operational standards and codes of practice are met and that adequate checks, monitoring and controls are in place.

Have responsibility for Paysend partner (new and existing) due diligence in all aspects. Timely execution of new partner due diligence deliverables during onboarding. 

Ensuring that risk indicators are monitored and reported and escalated appropriately.

What you’ll need to be successful in the role

Thorough knowledge of the payments/remittances market in Latin America and the Caribbean

Significant Operational management experience.

Graduate in business or finance (desired).

Strong experience collaborating with other business areas to meet company objectives and strategy.

Demonstrable experience of operations strategy implementation.

Experience in supporting IT development with external IT providers (internal & external).

Proven experience in driving operational improvements through effective change management.

Detailed understanding of the interaction of process management and credit risk at operational and strategic levels.

Strong legislative, compliance legislation and Anti-Money Laundering knowledge essential.

Should be well versed in Power-point and excel. 

Team player

Fluent English and Spanish 

Apply now