What's the role about

At Paysend we know just how crucial it is to provide customers with the best possible assistance in using our service. We are looking for the candidates to join our team in helping to create the most innovative customer oriented fintech platform.

What you’ll be doing

• Processing written based queries
• Incoming/outgoing phone calls (to assist our customers or to provide extra information)
• Advising and informing our customers about our platform and the services we provide
• Handling of customers’ requests and complaints
• Communicating with other company departments in order to resolve customers request

What you’ll need to be successful in the role

• Fluency in verbal and written English
• Client oriented and friendly attitude
• Excellent communication skills
• Experience in resolving disputes
• Attention to details, ability to process large volumes of information