Product Analyst
Belgrade

About the role

As we enter the next phase of Paysend’s growth, we’re looking for Product Analysts to support our Consumer, Direct Business and Enterprise tribes. Product Analysts will report into the Chief Product Officer until we hire a permanent Head of Product Analytics.

Each tribe has full ownership to hit their objectives and key results (OKRs), creating and delivering their own roadmaps with cross-functional teams made up of experts from across the company. As a result of our rapid growth, we are establishing a Product Analytics function to become world class in the way we use data to make decisions across Paysend.

 

What you’ll be doing

Creating all data for Weekly and Monthly Product/Business Review meetings. Data will be timely, validated, well visualised, and consistently understood by all participants.

Creation of reports that help the product, growth and regional leadership teams improve the depth of knowledge they have about our customers and the business.

Creation of ad hoc investigations requested by the team, including investigations into changes to our OKRs at the global or country level.

Supporting new product feature proposals and launches with bespoke analysis.

 

What you’ll need to be successful in the role

Experience visualising high level company performance metrics (e.g. OKRs), forming a clear and objective narrative to help spread understanding of them across the company, and identifying opportunities for improvement.

Experience analysing problems that required you to go several layers deep to identify the root causes of the problem

Experience analysing raw customer data (qualitative and quantitative) to identify opportunities to improve the customer experience. 

Experience analysing the launch of new products and features and identifying lessons to further improve how we work and make decisions in future. 

Advanced level SQL to create company level dashboards or support bespoke analysis. We use Metabase at Paysend for our BI dashboards and our DW is built using Kimball dimensional modelling.

Experience using product analytics/event tracking tools. We use Clevertap and Amplitude at Paysend.

Ability to design, document, and communicate models using Entity Relationship Diagrams.

 

Apply now