Identification verification

For identification purposes you will need to provide your ID and supporting documents.

Confirming your identity only takes a few minutes. We accept the following documents:

  • Passport
  • National ID card (EEA or other)
  • Driving license
  • Residence permit with an international passport

To confirm your proof of address (one needed):

  • Household utility bill (less than three months old)
  • Driving license with a current address (if not used as proof of ID)
  • Bank, building society or credit card statement (less than three months old)
  • Tax/inland revenue correspondence
  • Proof of property ownership or a lease agreement
  • Pension or benefits document confirming your current address

Once Paysend receives and validates your identification documents we will upgrade your account with new sending limits.

We normally validate these documents within a few hours (in rare cases, it may take up to three days). Once validated any pending transfers will be processed as usual.

Requirements for scanned documents:

  • Colour image
  • Image format - jpeg
  • Image resolution of at least 300 dpi

Requirements for photo documents:

  • Colour image
  • Image format - jpeg
  • Image resolution not less than 1024 * 768

Please do not edit or alter images before sending.

This will ensure a fast processing of your request/documents by our Customer Support team.