2019-11-13

When transfers go wrong

When transfers go wrong

Why has my transfer failed?

Paysend makes it easy to send money across borders.

But sometimes transfers don’t go smoothly. Failed transfers and delays across the payment chain can be frustrating when you’re in a rush to move your money.

Nobody likes waiting around for funds to arrive so we’re going to take a look at some of the things that could be causing the holdup.

Human error

Accidentally entering incorrect card or bank account details can mean that your transfer won’t work, or goes to the wrong person. If you’ve used the wrong account details, then your best bet is to contact your own bank asap and explain the situation, as Paysend can’t provide any guarantees in these circumstances.

Sometimes it’s worth trying a test transfer of a small amount to check that you’ve got the right de-tails.

That’s why we always ask you to double check that the account name, numbers and card details before you hit send - it’ll save you stress when you’re sending money to friends and family.

Bank holdups

Bank holdups can happen at both ends even if the account or card details are correct. Sometimes the sending bank will cancel your transfer without notifying you. If you think this might have happened, the best approach is to contact your bank to ask for evidence that they have made the transfer. Sometimes the payment can be held up at the recipient’s end because their bank won’t accept the funds. When this occurs, the account holder will have to contact their bank.

Other common causes for failed payments are insufficient funds in your account or trying to send money with an expired debit card. In these cases, try the transfer again with sufficient funds and a valid card.

Exceeding transfer limits

Going over your transfer limits can cause your payment to fail. If you’re regularly sending funds abroad then it’s possible you’ve exceeded your transfer limits. If you’re not sure what your limits are, login to your account and you’ll be able to see your current transfer limits at the top of the page. In some cases transactions can go wrong because there are limits on how much can be debited to the recipient’s bank or card account.

If you’re regularly sending money abroad and need to increase your transfer limits, Paysend can increase them for you. All you need to do is provide supporting documents (such as ID and proof of address) and we’ll be able to update your account.

When transactions are blocked by our internal system

Paysend has a dedicated anti-fraud team working round the clock to keep your money safe. Sometimes our automated systems will pick up on irregularities and block a transaction. When this happens, the user will be suspended while we investigate. If this has happened to your account, then the best thing to do is get in touch with our customer support team to find out more.

Happy to help

Paysend has a dedicated support team working around the clock to help you out with your transfers. If you’re having issues with a payment, get in touch and they’ll be happy to answer any questions.

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