How can I cancel a cash pickup transfer?

If you’re having an issue with your cash pickup transfer, don’t share the secret code with your recipient. Once a code is used, the funds can no longer be cancelled.

Instead, please contact us via live chat or email at [email protected], and our team will do their best to help.

When you get in touch, include the following details so we can assist you more quickly:

• a short explanation of why you’d like to cancel the transfer
• the phone number linked to your Paysend account (including country code)
• your first and last name
• your email address
• the transfer ID.