If there is an error when making a transfer

Encountering an error during a transfer can be frustrating. Here are some steps you can take to resolve common issues:

- Update Your App: Ensure you're using the latest version of the Paysend app for access to all features and stability improvements.
- Stable Internet Connection: Confirm your internet connection is stable. Transfers require a consistent online connection to process successfully.
- Sufficient Funds: Verify that your account or linked card has enough funds to complete the transfer.
- Documentation: Some transactions may need extra verification. If required, please submit the necessary documents to Paysend.
- Understand Error Messages: Read any error messages or hints carefully. They often contain specific instructions or recommendations to help you proceed.
- Contact Support: If you've tried the above steps and the issue still persists, reach out to the Paysend Customer support team for further assistance.

Country-Specific Note*: Only customers in the European Economic Area (EEA) (excluding Iceland) and the UK can change their sending country when making a transfer with Paysend. In other cases, your card should match your registration country. For more details on how to adjust your sending country, refer to our guide on changing the sending country.