If you notice a payment on your Paysend card that you didn’t authorize, it’s essential to take action promptly. Here’s what you can do:

Freeze Your Card:

1. Open the Paysend app;
2. Tap 'Cards';
3. Select ‘Plastic’ or 'Virtual';
4. Tap 'Freeze temporarily'.

Contact Customer Support:

- For detailed assistance, email our Customer Support at [email protected]. Please include all the relevant details, such as the payment ID(s) and a brief description of the issue.
- You can also reach out to us via online chat available from your Paysend profile in our mobile app or on our website www.paysend.com.