How to contact Customer Support?

We're here to support you. You might find the answers even faster in our Help Centre, but if you don't find what you need, our support team will be happy to assist. 

Reaching out to us is simple: 

Email: [email protected] 

Chat: while reading any Help Centre article, click 'Get help in the chat'. 

Required information for support inquiries

To help us swiftly resolve your issue, please provide the following information when contacting Support:

• your full name and your email address
• your mobile phone number, including the country code
• the Paysend transaction ID.

How to find your transaction number:

1. Go to the 'Transfers' section; 
2. Tap the specific transfer you need help with 
3. Click on the icon next to 'Transaction no'.

This number helps us track your case and respond faster.