What should my recipient do if their ID is expired?

To collect their money, your recipient must present a valid, government-issued photo ID. This rule helps keep transfers secure and protects both you and your funds.

If your recipient’s ID has expired, they’ll need to use another accepted form of identification — for example, a passport or driving licence.

Please note: For security reasons, our Customer Support team can only assist senders. If your recipient cannot collect the funds, please contact us directly for help.