Paysend Transfers Sending a cash pickup transferWhat should my recipient do if their ID is expired?

What should my recipient do if their ID is expired?

2023-08-18

To collect their money, your recipient must bring a valid, government-issued photo ID. This is a strict requirement to keep both you and your money safe.

If your recipient’s ID has expired, they will need to use another form of ID (passport, driver's license etc).

Note: For security reasons, Customer Support can only assist senders. If your recipient is unable to pick up the money, you will need to get in touch with us.

Privacy Policy

© 2025 Paysend EU Designated Activity is a company incorporated in the Republic of Ireland with company registration number 678642 whose head office is 3 Dublin Landings, North Wall Quay, Dublin 1, Dublin, Ireland. We are authorised and regulated by the Central Bank of Ireland (with firm reference C443739) as a licensed institution to issue e-money and provide payment services.

* Standard data rates from your wireless service provider may apply.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Google Play and the Google Play logo are trademarks of Google LLC.