Fraud Operator (Night Shifts)
Belgrade
What's the role about
We are currently seeking two dedicated and reliable agents to join our night shift team.
This role involves working 12-hour shifts for two consecutive days, followed by two days off, providing you with a balanced work-life schedule.
What you’ll be doing
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Key Responsibilities:
- Online monitoring of transactions in the specialized software;
- Making decisions regarding blocking/unblocking of accounts, making decisions regarding transactions;
- Investigating fraudulent activities;
- Reviewing complaints;
- Communicating with third-party financial institutions upon investigation and prevention of fraud;
- Detecting new fraudulent sсhemes and participation in the improvement and refinement of fraud monitoring systems.
Required Skills/Competencies/Experiences:
- Ideally you will have at least a year of relevant experience in Fincrime/Antifraud at a payments processor, card acquirer or bank.
- Bachelor’s degree is preferred;
- Working experience in fraud-monitoring or Fincrime division in banks or financial service provider is preferred
- A basic knowledge of SQL is essential
- Advanced English language skills
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