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Preguntas y respuestas

Getting started

Sign up and log in

SIGN UP

• Select “Sign up”

• Enter your Mobile number, Password and Captcha code and click Next

• Depending on your country, and due to local legislation requirements, you will be asked to provide some Personal Information. Enter your Personal Details and click Submit

• Enter the 5-digit security code sent via SMS to your mobile device

That’s it! You have successfully registered your account.

LOGGING IN

• Select “Log In”

• Enter your mobile number and Password

• Enter the 5-digit security code sent via SMS to your mobile device

That’s it! You have successfully Logged In to your account.

Your first transfer

• Select “Send”

• Choose country you want to send money to. In some countries, you can select multiple receiving currencies, select the receiving currency

• Enter the amount you wish to send or specific amount for the recipient to receive

• Depending on the chosen sending and receiving country we may ask to fill in the additional fields. That is a requirement of local legislation and/or local provider.

• Enter recipient’s card details and select ‘Next’

o Top Tip: Using the camera icon to take a picture of the front of the card auto uploads the cards details, time saver!

• Enter your card details and select ‘Next’

o Top Tip: Use the camera icon!

• Enter your cards CVV/CVC code and select ‘Next’

• Registration procedure may vary depending on our country, it can be either:

a) 5-digit security code sent through a test write-off of a small amount from your card account, or

b) 5-digit security code sent via SMS

Please, enter the code into the relevant field

• Input transaction description

• Add a personal message to the transfer if you want!

• Select ‘Confirm’

That’s it! You have successfully made your first money transfer with PaySend.

Send through the App

All PaySend capabilities are also available with our iOS or Android apps. When you download the app and register, you will need to go through the process of confirming the SMS code, then entering your own password to access the application, or using verification via Touch ID or Face ID (the availability of the service depends on the operating system and phone model). Sending money from your phone or tablet requires access to the following:

• Cobtacts, Private messages, SMS (a value-added service to send a personal note to the recipient)

• Photo album (allows customers to download identification documents, send screenshots when technical errors occur)

• The PaySend application does not download or receive any of your personal data without your explicit permission

Acerca de PaySend

How to use promocode?

Dear customer, if you received a promocode, you can use it to make a free-of-charge international transfer in PaySend. To do please, use the following instruction:

• Log in to your account via paysend.com or through a mobile application;
• Enter the destination and either amount "to send" or amount "to receive";
• Tick the "use a promocode" box;
• Enter the promocode in the field that appears at the bottom and click the "Add" button;
• Your transfer fee is now reset to zero;
• Follow the instructions of the application to complete the transfer;
• You can track the use of your promocode in your transaction history;
• In case the transaction was unsuccessful you can re-use your promocode later

*Promocode only applies to international transfers

**Use PaySend promocode now!

Países apoyados

PaySend operates in over 60 countries worldwide and we are constantly working on expanding our global footprint. Currently 47 countries available for sending and 61 for receiving money:

  • Albania

    We can deliver EUR to any card accounts in Albania.

    We can also send EUR from Albania and deliver in local currency to over 60 countries.

  • Andorra

    We can deliver EUR to any card accounts in Andorra.

    We can also send EUR from Andorra and deliver in local currency to over 60 countries.

  • Armenia

    We can deliver USD and AMD to any card accounts in Armenia.

  • Austria

    We can deliver EUR to any card accounts in Austria.

    We can deliver EUR to any card accounts in Austria. We can also send EUR from Austria and deliver in local currency to over 60 countries.

  • Australia

    We can send AUD from Australia and deliver in local currency to over 60 countries

  • Azerbaijan

    We can deliver USD and AZN to any card accounts in Azerbaijan.

  • Belarus

    We can deliver BYN to any card accounts in Belarus .

  • Belgium

    We can deliver EUR to any card accounts in Belgium.

    We can also send EUR from Belgium and deliver in local currency to over 60 countries.

  • Bosnia and Herzegovina

    We can deliver EUR to any card accounts in Bosnia and Herzegovina.

    We can also send EUR from Bosnia and Herzegovina and deliver in local currency to over 60 countries.

  • Bulgaria

    We can deliver EUR to any card accounts in Bulgaria.

    We can aslo send EUR from Bulgaria and deliver in local currency to over 60 countries.

  • Canada

    We can send CAD from Canada and deliver in local currency to over 60 countries.

  • China

    We can deliver CNY to Union Pay card accounts in China to the following banks:

    • · Debit and Credit cards of Industrial and Commercial Bank of China Limited

    • · Debit and Credit cards of Bank of China

    • · Debit cards of China Construction Bank

    • · Debit cards of Bank of Communications

    • · Debit cards of China Everbright Bank

    • · Debit cards of Hua Xia Bank

    • · Credit cards of Bank of Shanghai

    • · Debit cards of Linshang Bank

    • · Debit cards of Hunan Rural Credit Cooperative

    • · Debit cards of Qinghai Rural Credit Cooperative

    • · Debit cards of Guangdong Rural Credit Cooperative

    • · Debit cards of Henan Rural Credit Cooperative.

  • Croatia

    We can deliver EUR to any card accounts in Croatia.

    We can also send EUR from Croatia and deliver in local currency to over 60 countries.

  • Cyprus

    We can deliver EUR to any card accounts in Cyprus.

    We can also send EUR from Cyprus and deliver in local currency to over 60 countries.

  • Czech Republic

    We can deliver deliver EUR and CZK to any card accounts in Czech Republic.

    We can also send EUR from Czech Republic and deliver in local currency to over 60 countries.

  • Denmark

    We can deliver EUR to any card accounts in Denmark.

    We can also send EUR from Denmark and deliver in local currency to over 60 countries.

  • Estonia

    We can deliver EUR to any card accounts in Estonia.

    We can also send EUR from Estonia and deliver in local currency to over 60 countries.

  • Finland

    We can deliver EUR to any card accounts in Finland.

    We can also send EUR from Finland and deliver in local currency to over 60 countries.

  • Georgia

    We can deliver USD and GEL to any card accounts in Georgia.

  • Germany

    We can deliver EUR to any card accounts in Germany.

    We can also send EUR from Germany and deliver in local currency to over 60 countries.

  • Greece

    We can deliver EUR to any card accounts in Greece.

    We can also send EUR from Greece and deliver in local currency to over 60 countries.

  • Hungary

    We can deliver deliver EUR and HUF to any card accounts in Hungary.

    We can also send EUR from Hungary and deliver in local currency to over 60 countries.

  • Iceland

    We can deliver EUR to any card accounts in Iceland.

    We can also send EUR from Iceland and deliver in local currency to over 60 countries.

  • India

    We can deliver INR to any Debit card account in India.

    We can also send INR from India and deliver in local currency to over 60 countries.

  • Indonesia

    We can deliver USD to any card accounts in Indonesia.

  • Ireland

    We can deliver EUR to any card accounts in Ireland.

    We can also send EUR from Ireland and deliver in local currency to over 60 countries.

  • Israel

    We can send ILS from Israel and deliver in local currency to over 60 countries.

  • Italy

    We can deliver EUR to any card accounts in Italy.

    We can also send EUR from Italy and deliver in local currency to over 60 countries.

  • Kazakhstan

    We can deliver KZT to any Visa card accounts in Kazakhstan.

    We can deliver KZT to personal bank accounts in Kazakhstan.

    We can also send KZT from Kazakhstan Visa cards and deliver in local currency to over 60 countries.

  • Kyrgyzstan

    We can deliver KGS to any card accounts in Kyrgyzstan.

  • Latvia

    We can deliver EUR to any card accounts in Latvia.

    We can also send EUR from Latvia and deliver in local currency to over 60 countries.

  • Lithuania

    We can deliver EUR to any card accounts in Lithuania.

    We can also send EUR from Lithuania and deliver in local currency to over 60 countries.

  • Luxembourg

    We can deliver EUR to any card accounts in Luxembourg.

    We can also send EUR from Luxembourg and deliver in local currency to over 60 countries.

  • Macedonia

    We can deliver EUR to any card accounts in Macedonia.

    We can also send EUR from Macedonia and deliver in local currency to over 60 countries.

  • Malaysia

    We can deliver USD to any card account holders in Malaysia.

  • Malta

    We can deliver EUR to any card accounts in Malta.

    We can also send EUR from Malta and deliver in local currency to over 60 countries.

  • Mexico

    We can deliver MXN to any Debit card account in Mexico.

    We can deliver MXN to CLABE account in Mexico.

    We can also send USD from Mexico and deliver in local currency to over 60 countries.

  • Moldova

    We can deliver MDL to any card accounts in Moldova.

  • Montenegro

    We can deliver EUR to any card accounts in Montenegro.

    We can also send EUR from Montenegro and deliver in local currency to over 60 countries.

  • Netherlands

    We can deliver EUR to any card accounts in the Netherlands.

    We can also send EUR from the Netherlands and deliver in local currency to over 60 countries.

  • Nigeria

    We can deliver NGN to Debit card accounts in Nigeria.

  • Norway

    We can deliver EUR to any card accounts in Norway.

    We can also send EUR from the Norway and deliver in local currency to over 60 countries.

  • Philippines

    We can deliver USD and PHP to any card accounts in the Philippines.

  • Poland

    We can deliver deliver EUR and PLN to any card accounts in Poland.

    We can also send EUR from Poland and deliver in local currency to over 60 countries.

  • Portugal

    We can deliver EUR to any card accounts in Portugal.

    We can also send EUR from Portugal and deliver in local currency to over 60 countries.

  • Romania

    We can deliver deliver EUR and RON to any card accounts in Romania.

    We can also send EUR from Romania and deliver in local currency to over 60 countries.

  • Russia

    We can deliver RUB to any card accounts in Russia.

    We can deliver RUB to personal bank accounts in Russia.

    We can also send RUB from Russia and deliver in local currency to over 60 countries.

  • San Marino

    We can deliver EUR to any card accounts in San Marino.

    We can also send EUR from San Marino and deliver in local currency to over 60 countries.

  • Serbia

    We can deliver deliver EUR and RSD to any card accounts in Serbia.

    We can also send EUR from Serbia and deliver in local currency to over 60 countries.

  • Singapore

    We can deliver USD to any card account holders in Singapore.

  • Slovakia

    We can deliver EUR to any card accounts in Slovakia.

    We can also send EUR from Slovakia and deliver in local currency to over 60 countries.

  • Slovenia

    We can deliver EUR to any card accounts in Slovenia.

    We can also send EUR from Slovenia and deliver in local currency to over 60 countries.

  • Spain

    We can deliver EUR to any card accounts in Spain.

    We can also send EUR from Spain and deliver in local currency to over 60 countries.

  • Sweden

    We can deliver EUR to any card accounts in Sweden.

    We can also send EUR from Sweden and deliver in local currency to over 60 countries.

  • Switzerland

    We can deliver EUR to any card accounts in Switzerland.

    We can also send EUR from Switzerland and deliver in local currency to over 60 countries.

  • Tajikistan

    We can deliver TJS to any card accounts in Tajikistan.

  • Thailand

    We can deliver USD and THB to any card accounts in Thailand.

  • Turkey

    We can deliver USD and TRY to any card accounts in Turkey.

  • Ukraine

    We can deliver UAH to any card accounts in Ukraine.

  • UAE

    We can send AED from UAE and deliver in local currency to over 60 countries.

  • United Kingdom

    We can deliver GBP to any card accounts in the United Kingdom.

    We can also send GBP from the United Kingdom and deliver in local currency to over 60 countries.

  • United States

    We can send USD from the USA and deliver in local currency to over 60 countries.

  • Vietnam

    We can deliver USD to any card accounts in Vietnam.

Empezar

PaySend facilita registrarse y transferir dinero globalmente a tus amigos y familia.

Simplemente introduce la cantidad que quieras transferir y el país al que desees transferirlo también.

• Si aceptas la tarifa, selecciona "Empezar"
• Introduce tu número de móvil y elige una contraseña.
• Confirma la cantidad y el país de destino
• Introduce el número de la tarjeta del beneficiario
• Introduce los datos de tu tarjeta
• Selecciona "Confirmar"
• ¡Ya está! La transferencia está en curso

Seguro y protegido

¿Cómo sabes si PaySend es seguro y está protegido? Es fácil.

Busca los certificados y los números de la licencias de la empresa. PaySend está autorizada y regulada por:

• FCA - Autoridad de Conducta Financiera británica, n.º 900004
• CBOF - Banco Central de Rusia, n.º 3324-P
• ACB Banco de Crédito de Asia, socio oficial
• VISA y MASTERCARD - PCI DSS certificado
• Todas las transferencias de tarjeta 3D secure están autorizadas a través de tu banco utilizando un código de seguridad o una contraseña de internet
• Todos los puertos del sitio web y los puntos de acceso están codificados en nivel SSL militar/empresarial

Verificación de la identificación

Es fácil,
• Simplemente manda por correo electrónico tu "Documento de identidad" y "comprobante del domicilio" a kyc@PaySend.com
• O sube tus documentos aquí: PaySend.com/auth/main.action

Confirmar tu identidad solo requiere un par de minutos, entonces podemos completar tu transferencia de dinero instantánea. Documentos aceptables:

Identificación: uno de los siguientes:
• Pasaporte
• Documento Nacional de Identidad (EEE u otro)
• Carnet de conducir
• Permiso de residencia o documento de viaje

Comprobante de domicilio: uno de los siguientes:
• Factura de servicios del hogar (menos de tres meses de antigüedad)
• Carnet de conducir que muestre el domicilio actual (si no se utilizó como comprobante de identidad)
• Extracto del Bank, sociedad de ahorro y préstamo para la vivienda y de la tarjeta de crédito (menos de tres meses de antigüedad)
• Correspondencia tributaria/de la agencia tributaria
• Titularidad de la propiedad o contrato de alquiler
• Libreta de la pensión o de las prestaciones que muestre el domicilio actual

Cuando PaySend reciba y valide tus documentos de identificación, subiremos de categoría tu cuenta con un nuevo límite de envíos y quitaremos cualquier bloqueo de transferencia para el futuro. Normalmente validamos estos documentos en un par de horas. Una vez validados, cualquier transferencia pendiente se procesará.

Funcionalidad de las aplicaciones

Enviar dinero desde la aplicación del teléfono o tableta requiere el acceso a ciertas funciones, ejemplos:
• Contacto (envía dinero a contactos instalados)
• Mensaje privados, SMS (añade comentarios personales a tu transferencia de dinero)
• Fotos (permite a los clientes verificarse ellos mismos subiendo documentos nacionales de identificación, permite a los clientes capturar la pantalla de problemas técnicos y subirlo para nosotros a través de la aplicación)
• Puedes estar interesado en saber que la aplicación de PaySend no sube ni accede a nada sin tu permiso directo

Plazo de entrega

PaySend transfiere el dinero instantáneamente, utilizando nuestra red de transferencias más rápida. Los bancos pueden tardar desde 1 minuto hasta 72 horas para mostrar las transferencias realizadas. Por favor pide a tu beneficiario que confirme con su banco cuanto tiempo necesitan para abonar la cuenta de tu beneficiario.

Estado de la transferencia

Inicia sesión a través del escritorio, móvil o aplicación y entonces selecciona "Historial". Tus estados de transferencias están marcados con una casilla de verificación verde o una casilla con una X roja. Verde significa "enviada con éxito" y roja significa "transferencia fallida". La confirmación de la entrega tarda desde 1 minuto hasta 15 minutos.

Why PaySend

PaySend is Simple

PaySend made international money transfers as simple as ordering a taxi or a pizza through an app. With PaySend you can transfer money from your card to another card in more than 60 countries 24/7. All your need to know is the recipient’s name and a 16-digit card number. Take a minute to register through our website or a mobile app, add your card as a source of funds and started sending money around the globe in an instant – all in a few clicks. We help you save time and money by beating the queues in the banks and getting the best rates possible. Your receivers can withdraw cash from millions of ATMs worldwide or pay by card at any merchant accepting Visa or MasterCard.

PaySend is Low-cost

Say goodbye to high fees, commissions or hidden charges. Our low fees are always fixed regardless of the amount sent. We charge only £1 for transfers from the UK, €1.5 from Eurozone and $2 from the USA (for the full country list click here). Your receiver’s card is credited in local currency and you will always know the exchange rate upfront. We will display both the sending and the receiving amount at the time of making a transfer, so you can make an informed decision. Our rates are as close as possible to the mid-market exchange rate – giving you more and saving your hard-earned money.

PaySend is Fast

Thanks to our partnership with Visa, MasterCard and UnionPay we can deliver your transfers faster. Our own state-of-the-art processing center is connected to the global banking network, so we can track all transactions and keep you informed on the status of every transfer. We would debit your card instantly and credit your recipient’s card depending on the processing capabilities of the issuing bank in the destination country.* In most of the cases the transfer arrives in a few minutes while for some countries it can take up to 3 days depending on a local bank.

PaySend is Secure

As a regulated financial institution, we do everything possible to make the process of sending and receiving money as secure as possible. Your card data, personal information and transactions history are totally safe. PaySend Plc. is licensed in the UK and is regulated by FCA (Financial Conduct Authority). We are also certified by Visa and MasterCard and all transactions and customer data is protected in line with the highest PCI DSS standard. We are using an industry-wide 3D-Secure and our own anti-fraud and card verification technology to keep you safe at all times.

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