I paid twice for the same product or service

If you paid twice but received only one product or service, contact our Customer Support team:

• The same Paysend card was charged twice: Let us know the number of the duplicate transaction and attach payment receipts for both charges (if available).
• Another payment method was charged along with your Paysend card: Include proof of payment made via another payment method. This could be a receipt, a bank statement, a transfer confirmation, etc. The key is to show that the payment was made successfully through other means.