How to freeze a Paysend card?

If you notice a payment on your Paysend card that you didn’t authorise, it’s essential to take action promptly. Here’s what you can do:

Freeze your card:

1. Open the Paysend app.
2. Tap 'Cards'.
3. Select ‘Plastic’ or 'Virtual'.
4. Tap 'Freeze temporarily'.

Contact Customer Support:

• For detailed assistance, email our Customer Support at [email protected]. Please include all the relevant details, such as the payment ID(s) and a brief description of the issue.
• You can also reach out to us via online chat available from your Paysend profile in our mobile app or on our website www.paysend.com.