What should I do if my card is lost, stolen, or retained by the ATM?

If your plastic Paysend card* is lost, stolen, or stuck in an ATM:

1. Open the Paysend app.
2. Go to 'Cards'.
3. Choose 'Plastic'.
4. Tap the three dots in the upper right corner of the screen.
5. Press ‘Cancel card’.

Once you close the card, you won't be able to restore it.

If you don't want to close the card without being able to restore it, press ‘Freeze temporarily’.

In case you encounter any issues related to your lost, stolen or retained Paysend card, please don't hesitate to contact us via online chat or by emailing [email protected].

*Plastic Paysend cards are no longer available to order, but we continue to service active plastic cards.