Why didn’t the promo code apply a fee deduction?
2025-01-29
If your promo code didn’t reduce your transfer fee, it could be due to:
- The promo code already being used
- The conditions of the promo not being fully met (amount, recipient details or dates)
- Promo codes can only be applied to cross-border payments
- A system bug
What to do:
- Review your promo code usage and its terms
- Contact our Customer Support Team for help.