Customer Support Specialist
Serbia
What's the role about
At Paysend we know just how crucial it is to provide customers with the best possible assistance in using our service.
We are looking for the candidates to join our team in helping to create the most innovative customer oriented fintech platform.
Key Responsibilities
- Communication with our B2C customers to handle and resolve queries within SLAs
- Escalate and liaise with our teams internally to investigate issues and to find a resolution
- Develop subject matter expertise in all areas of B2C (products, systems & processes) at Paysend and ultimately put our customers at the heart of every decision
- Continuous Improvement - identify trending issues and escalate concerns accordingly
- Continuous Improvement - reviewing current processes, templates and internal systems and making suggestions on improvements that would enhance the customer experience or help them to self-serve
Skills/Competencies
- Experience working in a CS environment, preferably B2C
- Strong communication skills with sound decision-making skills
- Willingness to take ownership of tasks & investigations and own the outcome
- Self-motivated with strong organisational skills and a methodical approach to problem-solving
- Strong interpersonal skills to communicate with internal and external stakeholders
- Ability to work in a pressurised environment with varying deadlines and priorities
- Analytical - look for trends in issues and take corrective actions to reduce or eliminate these
- Ability to work both independently and as part of a team
Desired skills/experience would include
- Knowledge of general operations within financial services/FinTech
- Working in a Financial Services or FinTech company
- Working knowledge of Zendesk (or similar CRM)
- Understanding, or awareness of KYC and/or AML
There are 17 more open positions in the consumer, bu team
Senior Java Software Engineer
EngineeringSerbia
CRM Executive
Consumer, BULondon
Settlement & Cash Management Accountant
FinanceLondon/Dublin
SRE Engineer / DevOps Engineer
EngineeringBelgrade
Internship Alert: TA Associate
People & CultureBelgrade
IT Monitoring Specialist
EngineeringBelgrade
CRM Executive
Consumer, BUBelgrade
Card processing System Engineer
EngineeringBelgrade
Business Development Representative (fin-tech industry experience required)
EnterpriseLondon
Fraud Risk Manager
Risk & ComplianceMiami
Creative Copywriter
Consumer, BULondon
Customer Support Specialist
Consumer, BUManila
Security GRC (Governance, Risk & Compliance) Lead
ProductBelgrade/London/Dublin/Miami
Business Development Manager
EnterpriseBelgrade
Chief Risk Officer - Paysend EU DAC
Risk & ComplianceDublin
CRM Manager
Consumer, BULondon
CRM Manager
Consumer, BUBelgrade