How can I contact Customer Support?

We're here to support you. You might find the answers even faster in our Help Centre, but if you don't find what you need, our Support team will be happy to assist.

Reaching out to us is simple:

• Email: [email protected]

• Chat: Click 'Get help in the chat' while reading any Help Centre article.

Required information for support inquiries

To help us swiftly resolve your issue, please provide the following information when contacting Support:

• your mobile phone number, including the country code
• your full name
• the amount and date of your latest transfer.

Expected resolution timeframes for Support inquiries

• Transfer investigations: 3-5 business days
• Account verification: from a few minutes to 24 hours for more in-depth verification
• Formal complaint: 15 business days