Why didn’t the promo code apply a fee deduction?

If your promo code didn’t reduce your transfer fee, it could be due to:

• The promo code already being used;

• The conditions of the promo not being fully met (amount, recipient details or dates);

• Promo codes can only be applied to cross-border payments;

• A system bug.

What to do:

• Review your promo code usage and its terms.

• Contact our Customer Support Team for help.