How can I cancel a transfer to a bank account?

It isn’t possible to cancel transfers that have been sent to bank accounts in the following regions:

• The European Economic Area (EEA)
• The United Kingdom
• The United States
• Canada (including transfers sent via Interac)
• Australia.

Once a transfer has been sent to one of these destinations, the funds are already being processed by the recipient’s bank and can’t be reversed.

If you’ve made a SWIFT transfer or a bank transfer to a country not listed above, please contact us so we can review your request. You can reach our team via chat in the app or by email at [email protected]. When contacting us, please include:

• a short explanation of why you’d like to cancel the transfer
• the phone number linked to your Paysend account (including country code)
• your first and last name
• your email address
• the transfer ID.

Once we receive your details, we’ll check the status of your transfer and let you know if cancellation is possible.