I sent money to the wrong person

✔️ I entered the recipient's name wrong

If the recipient's name is incorrect, but the bank details are correct, the transfer may still go through despite that. 

Please wait for the final transfer status. If the recipient's name doesn't match the bank's system and the transfer gets rejected, you will receive a refund for that transfer. 

✔️ I sent money to the wrong recipient

If you sent the money to the wrong person by mistake, we understand how frustrating that can be. 

Unfortunately, if the transfer is already processing or completed, it can't be cancelled. 
If the recipient has not received the money within 3 business days of the transfer being successful, please get in touch with our Customer Support team. 

✔️ Cash pickup: wrong recipient name 

For cash pickup transfers, the recipient's name must match their ID exactly. If you entered the wrong name, please contact Customer Support and we'll check if the transfer can be cancelled or corrected.