'Awaiting pickup' status

When your transfer shows the status ‘Awaiting pickup’, it means the money is ready to be collected by your recipient at the chosen cash pickup location.

What to do next:

• Share the unique cash pickup code with your recipient so they can collect the funds.
• Remind them to take a valid government-issued ID that matches the name on the transfer.

How to find the cash pickup code?

1. Open the transfer page in your Paysend account.
2. Select 'Notify recipient' to view and copy the code.

Once your recipient has the code and their ID, they can collect the money from their nearest cash pickup branch.