Why didn’t my promo code apply a fee deduction?

If your promo code didn’t reduce your transfer fee, it could be due to:

• the promo code already being used
• the conditions of the promo not being fully met (amount, recipient details or dates)
• promo codes can only be applied to cross-border payments
• a system bug.

What to do:

• Review your promo code usage and its terms.
• Contact our Customer Support team for help.