If there is an error while making a transfer, try the following:

• Restart the app or reload the page
• Install the latest app version
• If making a transfer online, try another browser (Google Chrome)
• Check that your internet connection is stable
• Make sure that you have sufficient funds in your balance.
• Check the card issued is from the same country as the registered phone number. 
• Only EEA countries (excluding Iceland) and the UK have the option to change the sending country. 

Learn more about How to change the sending country.