Common issues with cash pickups and their solutions

✔️ Where can I find the unique code for picking up the transfer?

Simply select the relevant transfer and tap 'Notify recipient' to see the pickup code.

Note: The code is typically generated within 1 business day.

✔️ I can't find the unique code after 1 business day.

If the 'Notify recipient' button doesn't show the code after 1 business day, please reach out to our Customer Support team, and we will provide you with a unique code to share with your recipient.

✔️ Recipient says the transfer can't be found.

Sometimes, even if your transfer shows as 'sent', the receiving cash pickup location may not yet see it due to processing delays. Please reach out to us, and we will clarify the status of that transfer for you.

✔️ I indicated the wrong name or details of the recipient.

Please contact our Customer Support team via online chat or email as soon as possible, and we will do our best to assist you with the issue you are experiencing.

✔️ I made a mistake in the recipient's name.

Minor spelling errors may still be accepted at some pickup locations. However, larger errors can require correction. Our Customer Support team will help you resolve this issue. 

✔️ Can I cancel and get a refund?

Yes, if the funds haven't been picked up yet. 

In that case, please don't share the secret code with your recipient and reach out to our Customer Support as soon as possible, and we will do our best to help you resolve the issue.